Who we are
Factory Price Mall is an online and physical retail store based in Accra, Ghana, selling ceramic, plastic, and household products. Our website is factorypricemall.com. You can contact us at factorypricemallghana@gmail.com.
Information we collect
When you shop with us or contact us, we may collect the following information:
- Full name and contact details (phone number, email address)
- Delivery address and billing address
- Payment information (processed securely via DPO Pay — we do not store card details)
- Order history and product preferences
- Device and browser information when you visit our website
How we use your information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to your enquiries and provide customer support
- Improve our website and shopping experience
- Send promotional offers and updates (only if you have opted in)
- Comply with legal and regulatory requirements in Ghana
How we protect your information
We take the security of your personal data seriously. We use industry-standard measures to protect your information, including secure payment processing through DPO Pay. We do not store sensitive payment details such as card numbers on our servers.
Sharing your information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With our delivery partners to fulfil your order
- With payment processors (DPO Pay) to complete transactions
- When required by law or legal proceedings in Ghana
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies in your browser settings, although this may affect the functionality of our website.
Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant data protection authority in Ghana